Please Choose Carefully
Each artwork sold by CAHMA is an original, one-of-a-kind piece. Please choose carefully – CAHMA is unable to offer refunds or exchanges if you change your mind or if you don’t like the artwork once you receive it. We encourage you to review the artwork’s images, dimensions, and description closely before purchasing, and to contact us with any questions before you buy.
Your Rights Under Australian Consumer Law
Normal Australian consumer protections apply to every purchase. Under the Australian Consumer Law, you are entitled to a remedy (refund, replacement, or repair) if the artwork you receive:
- arrives damaged;
- is faulty or of unacceptable quality; or
- is significantly different from its description or images on this website.
These rights apply automatically and are not affected by our change-of-mind policy above.
How to Make a Claim
If there is a problem with your artwork, please contact us within 7 days of receiving it:
Phone: (02) 6253 3643
Email: info@cahma.org.au
Please include your order number, a description of the issue, and photos of the artwork and packaging (photos of any transit damage help us process your claim quickly, including with Australia Post). If your claim is accepted, we will arrange a refund to your original payment method or another remedy consistent with the Australian Consumer Law. Where a return is required, we will cover reasonable return shipping costs for faulty or damaged items.